We have a strict ALL SALES ARE FINAL policy for all of our products and services.
POLICY FOR 30 DAY RISK-FREE TRIAL
Your credit card will be billed only for shipping, handling and state tax when you place your order for a 30-day risk-free trial. When you decide to keep the program after 30 days, we will set up three automatic monthly installments of $99.95 to the credit card used today
If you start the program and don’t feel like it is working for you, you can return the entire system at no cost to you within 30 days of purchase. Our policy lasts 30 days and you can return any item by contacting our Client Services team at 800-488-6040 within 30 days of your purchase to request a refund. We will even cover shipping (on domestic orders only).
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned. Inner Balance Supplements (including Pure Energy Green) and Inner Strength Films are ineligible for return if opened. Once opened, all Inner Balance product sales are final. Expired Inner Balance products are not returnable.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
ADDITIONAL NON-RETURNABLE ITEMS:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Tincher Enterprises, LLC
P.O. Box 366
Jenks, OK 74037
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
Tincher Enterprises, LLC
P.O. Box 366
Jenks, OK 74037
You will be responsible for paying for your own shipping costs for returning your item. For our non-US customers, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CUSTOM DUTIES AND TARIFFS
For our international customers, any shipping charge added to your shipment does not include any duties and/or taxes that an individual country may impose upon import. You are responsible for any such duties and/or taxes that may be levied by the country where the product is imported.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
You can visit This Website, read materials, and browse This Website’s Contents without giving us any personally identifiable information. In order to provide you with the most efficient and enhanced personalized service and attention, and to accommodate certain requests which you make, we request information about you in certain circumstances and collect certain information automatically.
INFORMATION YOU VOLUNTEER
We collect personally identifiable information that you enter on This Website or otherwise volunteer to us (such as your name, e-mail address, credit card number, home address, phone number, and/or similar information), when you contact us to, among other things, subscribe to the First Pitch newsletter, make purchases or request information. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future experiences for you, improving our operations, and communicating with you.
INFORMATION COLLECTED AUTOMATICALLY
We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use “cookies” and we obtain certain types of information when your web browser accesses our Website or advertisements and other content served by us or on our behalf on other web sites. We may also automatically collect your Internet Protocol and referring web site addresses, browser type and domain name. This information helps facilitate your online experience on our Website. We use “cookies” to track usage patterns on our Website and to control the display of ads, as well as to offer other functionalities. You can turn off cookies, but that will affect your online experience. Please see below for more detail on cookies.
WHAT DO WE DO WITH THE COLLECTED INFORMATION?
We use collected information to evaluate and administer our Website, fulfill your requests, respond to any future problems, such as difficulties in navigating our Website or accessing certain features, and to gauge user trends.
As in any transaction, when you purchase products or make a donation by credit card, your credit card company will have all relevant information about the name of the vendor, item(s) purchased, date, total cost and other information necessary to process the transaction. We will not otherwise provide any personal data to your credit card company without your permission. We and our technical and fulfillment agents, partners and consultants follow carefully proscribed procedures to safeguard credit card data in connection with your transactions and adhere to certain legal requirements.
HOW DO WE SHARE PERSONAL INFORMATION?
Personal information is available to us and the technical and fulfillment agents, partners and consultants who make This Website available to you. Anonymous information is available to our affiliates, sponsors and partners.
Website hosting firms, technical and database consultants, advertising agencies, order processing partners, and other third parties may have access to personally identifiable information in the course of making This Website and its Contents available. All companies working for and with us must comply with our privacy policies, and are not permitted to sell your information to third parties or to use it except as authorized by us and you, or as permitted or required by law.
We reserve the right to use or disclose any information without notice or consent for the following purposes: as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of This Website and our property; to protect the safety of our visitors or others; to fulfill your requests; or to cooperate in any legal investigation.
Your web browser offers so-called “cookies” which, if you allow their use, store small amounts of data on your computer when you visit a web site. Cookies do not contain any personally identifiable information about you and therefore cannot be used to identify you personally. However, cookies assist us in tracking which of our features you like best and make it easier to use This Website. You have the ability to accept or decline cookies by modifying your browser. This Website is viewable even if you disable the cookie function on your browser. However, if you disable cookies, some advanced and customized features or offerings will not be available to you.
HOW CAN YOU CONTROL YOUR PERSONAL INFORMATION?
You may unsubscribe to any of our online e-mail updates (First Pitch Newsletter) by following the unsubscribe instructions in the body of any e-mail message. We will take commercially reasonable steps to implement your opt-out requests promptly; but you may still receive promotional information from us by mail for up to 60 days due to printing and mailing schedules, and up to 10 days for e-mail. You may also continue to receive information from those third parties to whom your information was previously disclosed.
SECURITY OF YOUR PERSONAL INFORMATION
Although we have implemented systems and procedures to secure the data maintained by us, security during Internet transmissions can never be assured. Our policy is to limit access to personal data to those employees or agents with a specific need to access or retrieve this information. We store data on multiple service systems, in controlled environments. To maintain security, we conduct internal reviews of our security measures on a regular basis.
In addition, SquareSpace - the website host of RileyTincher.com - has a security team dedicated to keeping your information safe. They employ security measures such as using firewalls to protect against intruders, building redundancies throughout their network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities. Payment information is transmitted using HTTPS encryption, and SquareSpace maintains a PCI DSS certification.
VISITORS OUTSIDE THE UNITED STATES
This Website and the servers that make This Website available worldwide are located in the United States. The Internet laws in the United States govern all matters relating to This Website. Any information you provide in subscribing to This Website or registering or ordering at This Website will be transferred to the United States. By visiting This Website and submitting information, you authorize this transfer, processing, and use.
CONDITIONS OF USE, NOTICES AND REVISIONS
Tincher Enterprises, LLC
P.O. Box 366
Jenks, OK 74037